FAQs

We’ll try! As long as your order hasn’t been sent to our warehouse for fulfillment, we should be able to cancel it. Please contact us at support@mydresslily.com to see if your order is eligible for cancellation.

Yes, your order can be changed or modified. On the day of the order, you need to send an email directly to support@mydresslily.com before 12 pm PST, and we will have a person to check the new order with you. We can help you make changes before your order is shipped.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available. If you don't see the email in your inbox try checking your spam folder or add support@mydresslily.com to your safe sender’s list.

You will also be able to track your order under ‘Orders’ when you log in at My Account, or via following way:

We can only use one promo code per order.

Sometime we do! So keep in loop with our newsletter.

Once the return is created, you will receive a refund immediately in the form of a store credit. After you send the return form, it takes 2 to 3 weeks for our warehouse to receive and process the refund of the original payment method you returned to you.

After receiving the returned item and processing the refund, we will send an email.

If your 60-day return window has passed in the middle of a return, your refund will still be issued correctly once the return is checked by the warehouse.

We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.

Products can be returned or exchanged within 14 days of the shipment date, excluding final sale items. You can view specific return policies here.

We provide the best e-commerce services in the industry and always ensure secure payment processing. Please click here for full details on how we protect your privacy and personal information.

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of package
• Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

If you pay $ 49 or more in my store, you will get free postage, and if you pay $ 129, you will get express free shipping. 

Most time from CN, Sometime we also ship from the warehouse in Los Angeles, California

You bet! When you order more than 50 individual items, we offer tiered pricing based on the quantity you want. Please contact us at support@mydresslily.com and we will ensure you get the best price.

You can use the following forms of secure payment:

• (1) PayPal
• (2) Currently only applicable to credit cards (Visa, MasterCard, American Express, etc.) of US customers via Paypal.
• (3) Direct credit card
• (4) Wire transfer

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1­-3 business day after you order. *NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time! 

Transit times will vary based upon a few different conditions, including but not limited to:

• Total distance between us and you
• Whether your parcel is a domestic (USA) or international (everywhere else) shipment
• What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

• Standard Delivery: 7 - 20 Business Days
• 4PX: 7 -20 Business Days
• Singapore Post: 7 - 20 Business Days
• USPS: 7 - 15 Business Days
• Expedited Delivery : 5 - 7 Business Days
• DHL: 3-6 Business Days
• FedEx: 3-10 Business Days
• UPS: 3-10 Business Days

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

(Does NOT account for time spent at customs, border inspection facilities, etc)

(Due to the impact of COVID-19 and the increased orders, the delivery period may be longer than usual)

MyDresslily always announces her current re-stocks on her social media or directly notify you if you subscribe the notification of the re-stock item. If not, please subscribe for all announcements.

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, MyDresslily order number (if applicable), and question to support@mydresslily.com. Our hours of operation for customer service are Monday through Sunday, 8 a.m. to 6 p.m. PST. Our customer service teams will do their best to respond as quickly as possible, however please allow 12 - 20 hours to receive a response. Also, we are only equipped to handle orders placed through mydresslily.com, any orders placed through our retailers need to be handled by their respective customer service teams.

We are always accepting any new wholesale accounts!